SHIPPING & RETURNS

Delivery Times:

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• Local Orders: Most orders are delivered within 3-5 business days.

• International Orders: Delivery times can vary between 7-21 business days depending on the destination and customs processing.

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Shipping Costs:

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• Shipping costs are calculated based on the weight of the order and the delivery location. The exact shipping cost will be displayed at checkout before you confirm your order.

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Tracking Your Order:

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• Once your order has shipped, we will send you an email with a tracking number and a link to track your package.

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Special Considerations:

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• For large, bulky, or heavy items, additional shipping charges may apply. These will be noted on the product page and during checkout.

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Returns Policy

Satisfaction Guarantee:

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• At Puzany, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with an item, you can return it within 30 days of receipt for a full refund or exchange.

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Return Process:

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• To initiate a return, please contact our customer service team at support@puzany.com to obtain a Return Authorization Number. Please include your order number, the item(s) you wish to return, and the reason for the return.

• Items must be returned in their original condition and packaging, along with the Return Authorization Number.

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Refunds:

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• Once we receive your returned item(s) and inspect them, we will process your refund. Refunds will be credited back to the original method of payment used for the purchase.

• Please allow up to 10 business days for your refund to be processed.

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Exchanges:

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• If you wish to exchange an item, please follow the return process to return the original item and place a new order for the item you would like instead.

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Damaged or Incorrect Items:

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• If you receive a damaged or incorrect item, please contact us immediately at support@puzany.com so we can resolve the issue.

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Contact Us:

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• If you have any questions about shipping or returns, please do not hesitate to contact our customer support team. We are here to help you with any issues you may encounter.